Customers can be dealt with either face to face, over the telephone or via e-mails, depending on your business profile. In each case, the approach to handling an unsatisfied customer is very different. Ranging from your body language to your tone of voice to the words used in writing, all three forms need different training.
This is where companies like Discipline Dynamics come into play. They provide customer engagement training Singapore, catering specifically to each mode of communication with the client, making sure your employee is never at a loss on how to manage an unpleasant situation.